Mr. Vuttikrai, Director General of DIP, was entranced by the outcomes of the first user of “the Online Dispute Resolution” for it had a better result than anticipated.
It is an ending for paper submission. After waiting for months, the Department of Intellectual Property (DIP) joined with the Thailand Arbitration Center on 7 December 2020 in collaboration with the development of an Online Dispute Resolution (ODR) or “Talk DD”. The system aims to facilitate in resolving disputes for entrepreneurs and reduce the number of cases to court. “Vuttikrai”, the Director General of the Department of Intellectual Property, addressed his joy of the “Online Dispute Resolution” or (Talk DD) system after the first user’s outcomes is exceeding the expectation. This system provides a convenient, fast-paced solution and reduces the complication of mediation, resulting in decreased duration from a month and a half to only two days.
Mr. Vuttikrai Leewiraphan, Director General of Department of Intellectual Property, made a statement after signing the Memorandum of Understanding for the Development of Dispute Resolution on Intellectual Property Dispute Settlement Process with Thailand Arbitration Center (THAC), Ministry of Justice, in implementing an Online Dispute Resolution system or “Talk DD” to improve efficiency in the settlement process. He said that since the beginning of January 2021, they are moving forward to drive the organization to Smart DIP, providing free Online Dispute Resolution services to the public which also reduces the risk from the coronavirus outbreak 2019 (COVID-19). He also revealed that the first case was successful than expected.
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The system operated for its first user on 8 January 2021. After the parties enter the online dispute resolution process, the Department of Intellectual Property has acted as the intermediary for both parties to negotiate. The parties were able to resolve and sign a memorandum of agreement to settle the dispute on Monday, 11 January 2021. This dispute only took two working days to mediate. It is considered faster than traditional mediation, where it would require an appointment for parties to negotiate at DIP and generally takes approximately 45 days to resolve.
Mr. Vuttikrai said, “The operation reflects the efficiency in utilizing technology to improve the quality of services for a better convenient and faster process that could be done regardless of timing or venues. It will reduce expenses on traveling or submitting paper as it can be wholly operated through the electronic system. It also reduces the number of lawsuits at courts which align with the purposes of the mediation process for intellectual property disputes. “
“The online dispute mediation system is an option to deliver justice by taking into account the user’s convenience. It is also part of the plans to drive the organization towards becoming a Smart DIP, with the Department aiming to transform the public service model to be on a centralized online platform. This will help ease some restrictions so that the general public can access the Department’s services easier. Furthermore, the introduction of the system is aligned with the government policy that focuses on the utilization of technologies by government agencies; to assist in trading as it supported digitalization, to improve the quality of the services to international standards, and to keep pace with the coronavirus outbreak 2019 (COVID-19),” added the Director General of the Department of Intellectual Property.
Online dispute resolution or “Talk DD” can be used easily, conveniently, quickly, and thoroughly complied with standards from the Thailand Arbitration Center. For any disputes that related to copyright or trademark infringement, the general public can use this online dispute resolution service from the Department without charge by following these steps;
- 1. Submit a request for an online mediation at Talk DD or http://odr.thac.or.th, or visit the website of Department of Intellectual Property, www.ipthailand.go.th and select “Online Dispute Resolution”
- 2. Enter the other party’s email address for the invitation to the online mediation proceeding
- 3. Once the parties have entered the proceeding, the whole process will be entirely through the online system, such as; making appointments, negotiating via chat rooms, or video conferences, including drafting and signing a Memorandum of Agreement to settle the issues.
For more information or to inquire about Alternative Dispute Resolution, click www.thac.or.th