Tourism industry has been devasted by the COVID-19. THAC suggests arbitration as a tool to handle the crisis.

Tourism industry has been devasted by the COVID-19. THAC suggests arbitration as a tool to handle the crisis.

On 15^th December 2020, Thailand Arbitration Center (THAC) invited experienced professionals to the seminar on “Withstanding crisis in the tourism industry with Alternative Dispute Resolution”. The seminar aimed to give travel agencies and hotel entrepreneurs guidance to compromise and maintain a good relationship with their customers. This seminar was held at Thailand Arbitration Center, 26^th floor, Bhiraj Tower (EmQuatier).

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The spreading of COVID-19 has impacted many industries, especially in the tourism industry, causing an increase in commercial disputes. THAC cannot remain idle in the face of the crisis and utilize their knowledge and skills to offer guidance in topics such as: the general principle of dispute resolution, Alternative Dispute Resolutions, like mediation and arbitration, and their application during Covid-19 crisis. For this seminar, the Center has invited skilled professionals with direct experience as speakers, namely:  Dr. Sumalee Wongcharoenkul, Secretary-General of the Association of Thai Travel Agents (ATTA); Lt. JG. Yuthana Sivaraks, Partner at Baker Mckenzie, Bangkok; Mr. Kitsana Kaewthamarong, Deputy Governor for Domestic Market of the Tourism Authority of Thailand; and Ms. Noppramart Thammateeradaycho, Counsel at Tilleke & Gibbins International Ltd. These professionals spoke on the topic of crisis in the tourism industry during the COVID-19 pandemic. The seminar discussed the challenges and their impact on the industry and innovative strategies for surviving the crisis. The seminar also suggested dispute resolutions as helping tools to negotiate and compromise with customers in cases like those who booked trips, air tickets, or hotel rooms. The purpose of the seminar was to advise tour companies and hotel operators to use Alternative Dispute Resolution strategies and tactics in the most effective way for their business.

For further information, please contact THAC!